TOGETHER WE PLAY


RETURNS & EXCHANGES

XMAS RETURNS – All items purchased from the 27/10/2016 – 25/12/2016 are subject to an extended returns period until 31/01/2017

Please Return All Items to:

ellesse Returns, Focal Point South, Ashley Road, St. Albans, Hertfordshire, AL1 5UB

Only products purchased directly from ellesse.co.uk can be returned using the procedure described below. If you purchased your ellesse products at a retail store or from another website these products must be returned to the original store or site which they were purchased from.

If for any reason you are not happy with your ellesse products, please follow ellesse Customer Service Returns Procedure. ellesse reserve the right to refuse the return of products which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such goods back to you. Our Returns Procedure does not affect your statutory rights.

For full details on our returns policy including your statutory right to cancel please consult our Terms and Conditions.

Please allow up to thirty (30) days for your refund to be processed.

 

RETURNS PROCEDURE

* Please note Swimwear and Underwear cannot be exchanged or refunded except for where items are faulty

 

UK RETURNS

All products must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned products and any refund may be withheld or a charge incurred if you fail to take such care and damage the products).

Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with the freight prepaid.

Returning New, Unused Product - You may return new, unworn or unused products within thirty (30) days from the date on which the products were shipped to you.

Please use the pre-printed returns label that you will find inside your delivery with the rest of your paperwork. Please affix the label to the outside of your parcel and then return the parcel to your nearest Post Office, ensuring your parcel is scanned.

REST OF WORLD RETURNS

All products must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned products and any refund may be withheld or a charge incurred if you fail to take such care and damage the products).

Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with the freight prepaid.

We recommend the use of an insured parcel service, such as Royal Mail Special Delivery. Please retain proof of postage as ellesse cannot issue refunds for items we do not receive.

If the return is due to a discrepancy with your order ellesse will reimburse the cost of the return postage. Postage refunds will be sent by cheque.

Included with your purchase of ellesse products is a Delivery Note and Returns Form. To return items to us:

1. Complete the Returns Form and include in the package.
2. Address your parcel to the address on the Returns form.
3. Post the package.

If you do not have a Returns Form please contact ellesse Customer Service team by emailing help@ellesse.co.uk.

 

RETURNING FAULTY PRODUCTS

This only applies to products purchased via this website. Ellesse products purchased in a store or on another website must be returned to the original place of purchase.
It is essential for both hygiene and for a thorough assessment that faulty items are returned to us in a clean, dry and presentable fashion.


Contact ellesse Customer Service help@ellesse.co.uk

 

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